FAQ’S
Q: How long will it take for my order to arrive?
A: Orders within the UK will typically take 2-4 business days to arrive. For express shipping, delivery is guaranteed within 1-2 business days. International orders will typically take 5-7 business days to arrive. Express shipping is available for international orders and guarantees delivery within 3-5 business days.
Q: How can I track my order?
A: Once your order has been shipped, we will provide you with a tracking number and a link to track your package online. You can also track your order by logging into your account on our website.
Q: What is your return and exchange policy?
A: We accept returns and exchanges within 7 days of item delivered. Items must be returned in their original condition, with all tags and packaging intact. Shipping and handling fees are non-refundable. For more details about returns and refund Click here
Q: Can I make changes to my order after it has been placed?
A: Yes, You can do that If your order is not dispatched. Because we process orders quickly, so we are unable to make changes to an order after it has been dispatched. If you want to change your order, please contact us as soon as possible and we will do our best to assist you.
Q: How long will it take to resolve my lost parcel?
A: We understand how frustrating it can be when a parcel is delayed or lost. Once you notify us, we immediately contact the courier to investigate. This process usually takes 10–15 working days, depending on the courier’s response time. If your parcel is confirmed lost, we will either send you a replacement (if stock is available) or issue a refund according to our Refund Policy
Q: How can I contact customer service?
A: It is very easy, You can contact customer service by emailing
admin@arjcollection.com or by using the contact us form on our website.
Q: How do I know if an item is in stock?
A: All available items are listed on our website and are updated in real-time. If an item is out of stock, it will be marked as sold out and will not be available for purchase.
Q: Do I have to pay customs or duty fees on my international order?
A: Customers are responsible for any customs or duty fees that may be charged on their order.
Q: How can I stay up to date on new products and promotions?
A: You can join our Whatsapp Channel, and follow us on Facebook, Instagram and TikTok or sign up for our newsletter to receive updates on new products and promotions, as well as exclusive offers and discounts.