Delivery Info

  • Order Processing
    Order Confirmation: Upon placing an order, you will receive an order confirmation email with the details of your purchase.
    Processing Time: We usually try to dispatch your lovely orders within 24 hours but our processing time is 1-2 business days. And those orders placed on weekends or holidays will be processed the next business day.
  • Shipping
    Shipping Methods: We offer various shipping options to meet your needs, including standard, express, and next-day shipping. The available methods and their respective costs will be displayed at checkout.
    Shipping Times & Costs:
    • UK Standard Delivery Up to 4 Working days £3.99 Per Order
    • UK Express Delivery Order before 11 pm to receive your order the next day (Delivery days Monday to Sunday) £5.99 Per Order
    • Royal Mail Special Delivery Guaranteed By 1 pm ( The order must be placed before 9 am) £12.00 Per Order
    • Free Collection: You can collect your orders from our pick point at 39 Prior Street, Keighley, BD21 4AX.
  • Shipping Restrictions
    Domestic Shipping: We currently ship to all states within the country.
    International Shipping: We offer international shipping to select countries. Additional customs fees, duties, and taxes may apply for international orders.
  • Delivery
    • Delivery Address: Please ensure that your delivery address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
    • Delivery Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number.
    • Missed Deliveries: If you miss a delivery, please get in touch with the shipping carrier directly to arrange a redelivery or pickup.
  • Delays
    Processing Delays: Occasionally, there may be delays due to high order volumes or other unforeseen circumstances. We will notify you of any significant delays.
    Shipping Delays: Delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, carrier issues, or customs processing for international orders.
  • Order Changes and Cancellations
    Changes: If you need to make changes to your order, please contact us immediately at [admin@arjcollection.com/00447383846351]. We will do our best to accommodate changes if the order has not yet been processed.
    Cancellations: Orders can be cancelled within 24 hours of purchase. Don’t hesitate to get in touch with us at [admin@arjcollection.com/00447383846351] to request a cancellation.
  • Lost or Damaged Orders
    Lost Orders: If your order is lost during shipping, please contact us at [admin@arjcollection.com/00447383846351]. We will work with the carrier to locate your order or issue a replacement.
    Damaged Orders: If your order arrives damaged, please get in touch with us within 48 hours of receiving the order. Provide us photos of the damaged item and packaging, and we will arrange a replacement or refund.
  • Contact Us
    If you have any questions or concerns about our delivery policy, please contact our customer service team at [admin@arjcollection.com/00447383846351]. We are here to assist you and ensure a smooth delivery experience.